WINNIPEG POOL GUYS INC.
FAQs
POOL MAINTENANCE SERVICES
The ultimate hands free solution for the busy pool owner. Avoid the hassle and enjoy your summer. Pool maintenance is what we do best! When you book one of our pool maintenance packages, you can be sure your pool will stay chemically balanced, clean and clear all season.
Our Service Guarantee
Our maintenance technicians receive extensive pool chemical education and training. You can be sure we will balance and maintain the proper recommended levels of chlorine, cyanuric acid, alkalinity, pH and calcium throughout the season. If for some reason, your pool water becomes green or cloudy and unusable during the summer we will cover the maintenance cost until it is remedied. Service guarantee does not apply to spring clean-up phase.
Additional services
- Add weekly hot tub service for $35/week (Chemicals included!)
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Equipment installations/repairs $120/hour
(minimum $120 charge for a callout)
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-Year-end cartridge filter cleaning $99
(includes 2 bottles of filter cleaner)
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Weekly Pool Maintenance
Enjoy a stress free pool season this year with one of our deluxe summer maintenance packages!
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Maintenance service includes all required chemicals for the entire season.
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Receive discounted rates on equipment installations, repairs and emergency callouts.
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Spring cleanup included! All extra visits, algae removal and heavy use of cleanup chemicals are included in the weekly rate when a minimum 8 weeks of pool maintenance is booked.
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*Pre-pay your opening, closing and your maintenance package and we'll take $100 off the bill!
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Every visit includes:
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Testing and balancing water chemistry
Skimming pool surface
Vacuuming pool
Cleaning out skimmer and pump baskets
Backwashing sand filter
Checking equipment operation
Checking for leaks
Logbook entry
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Also included:
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Weekly non-chlorine shock treatment with Oxy-Clear
Weekly algaecide treatment
Weekly stain-prevent treatment
Calcium balancing
Cleaning scum line when needed
Salt additions plus salt cell cleaning when required
Mid-season cartridge filter cleaning
Regular checkups by management and quality control staff
Recommendations on equipment upgrades or repairs
3 Different service packages to choose from!
1 visit weekly $125/week
Recommended for above ground pools only. This service includes one full cleaning visit plus an additional chemical check per week to ensure chemicals stay in balance.
2 visits weekly $150/week
Our most popular option and best for most inground pools.
3 visits weekly $170/week
Recommended for larger inground pools or one's with lots of overhanging trees. 3 times/week service is completed on Mondays, Wednesdays and Fridays and offers the best value.
Why book your summer pool maintenance with us?
Winnipeg summers are short! We know you want to enjoy it as much as possible and that means your pool needs to stay in excellent condition for the entire summer. By booking our pool maintenance services, your summer can be spent enjoying your pool instead of stressing over it.
Our pool maintenance packages are a great value! The weekly rate includes all chemicals for the season with no hidden costs. Chemical costs have increased dramatically over the past few years. Believe it or not, pool chemicals alone can cost homeowners up to $1500 a year. If your pool turns green over the summer, it can become a battle for weeks and end up costing a lot more!
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We include the spring cleanup! Our maintenance staff will show up outside of your regularly scheduled days and spend extra hours getting your pool clean and clear as quickly as possible. All the extra chemicals and labour will be included in your weekly rate. This can be a $400-$600 value depending on the condition of the pool after opening.
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Digital logbook entry with a timestamp! Our maintenance staff records all pool data in real time when visiting your property. As a customer, you gain access to the digital file and can check up and follow along with the maintenance protocol. This forces accountability on our end and gives you all the information you might desire.
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Unlike other big pool companies in this city, which focus the majority of their attention on building pools, Winnipeg Pool Guys Inc. has decided to solely remain a pool service company. This allows us to focus all of our attention on our valued pool maintenance customers. Our reputation is quickly growing among Winnipeg pool owners due to our professional work and excellent customer support.
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Quality control: Although our staff members are extensively trained, we also have a management team dedicated to the quality control aspect of your pool maintenance. Throughout the summer, you will find our managers shadowing the work of the pool cleaners and conducting full water tests to ensure the job is being done to our standards and data is being recorded accurately. This puts more sets of eyes on your pool to make sure mistakes are kept to a minimum.
FAQs
Are there any hidden costs I should be worried about?
No. You will just be charged to open and close the pool plus the weekly service rate for the number of weeks the pool is in service. You will not be charged for any chemicals. You will not be charged for any additional visits during the spring clean-up phase. If a major repair is required which falls outside of normal maintenance, we will always contact you and provide a quote before starting any work.
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How do I know you're adding the right chemicals and the proper amounts?
Our pool maintenance technicians receive extensive training in pool chemistry and we also use a variety of advanced testing equipment that ensures we are accurate with our results. We record all values and chemical additions in a digital logbook in which you will have access to for review. The logbook includes measured pool chemistry levels, chemical additions by the technician and the ideal ranges. Besides this, we have separate quality control staff that check up and test pools regularity to make sure the technicians are recording accurately. You will see those readings show up in your logbook as well throughout the season.
Are you easy to get a hold of if there is an issue with the pool?
Yes. Just email or call. We will respond immediately and somebody can usually get to your pool within a few hours if there's a problem.
Is the pool safe for swimming after the technician leaves? How do I know the pool wasn't shocked?
Generally, yes your pool will always be safe for swimming. We will only use chlorine shock during the spring clean-up phase. Once your heater goes on and the pool water is clear, we will switch to a non-chlorine oxidizer to shock the pool weekly which is safe for swimming after only 15 minutes. If a heavy chlorine shock treatment is required during the summer we will contact you and may suggest staying out of the pool for between 2 and 4 hours.
Do you take care of salt water pools?
Yes we do. We will monitor your salinity and add salt if necessary at no additional cost. Besides chlorine pucks, salt water pools require all the normal maintenance chemicals as well as weekly shock treatment.
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What happens if my pool turns green?
Once we get your pool water clear it would be extremely rare for the water to turn green or cloudy again on our watch. As part of our service guarantee, if your pool becomes unusable for this reason, we will show up every day to get it clear as quickly as possible and reimburse your maintenance costs until it becomes clear again.
Do you install pool equipment?
Yes. We have trained service staff that can install heaters, pumps, filters, salt cell equipment, etc. as well as take care of any major plumbing repairs.
Do you install liners or do concrete work?
No. Unfortunately we do not yet have trained staff to take care of liner replacements or repairs to pool decks. If you would like any of these services, we have a reputable company we work closely with that can come out and give you a quote.
Use our booking request page to sign up for services today!