WINNIPEG POOL GUYS INC.

What do I need to have prepared before you show up for the pool opening?

 

Please ensure your outside water is turned on, the gate to the yard is unlocked and we access to the pool parts that were removed during the winterization process (pump plugs, filter plugs, etc.) Also, if the breaker was shut off over the winter, please have it back on before we arrive.

 

Does someone need to be home?

 

No.  We don't require anyone home to open the pool just as long as we have access to everything we need.

 

Do you clean the pool after you open it?

 

Pool cleaning is not part of the pool opening process.  If you cannot get your pool clean and clear after opening we highly recommend signing up for one of our pool maintenance packages for a minimum of 8 weeks which includes a free spring clean-up and all required chemicals.

 

Do you add any chemicals when you open the pool?

 

A minimum of 1 Kg chlorine shock will be added to the pool and is included in the price of the opening.  Basic pool openings and safety cover pool openings include a 2 Kg shock treatment.  You will be responsible for balancing the pool water chemistry unless you also sign up for our pool maintenance service.

 

What do I need to do after you complete the pool opening?

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After testing all your equipment and priming your system, we will most likely leave your equipment turned off due to low water level.  Your responsibility will be to simply fill your pool to a minimum of halfway up the skimmer and turn on the pool pump.  If for some reason the pump will not prime or start, just give us a call and we will return to take care of this for you.  We recommend vacuuming the pool to waste and getting the pH and chlorine into ideal range as soon as possible.

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What if there is a leak after you open the pool?

 

The opening crew will inspect for leaks with the pump running full prime and attempt to tighten up and repair anything that is leaking within reason.  If a pipe is cracked, or a piece of equipment is broken, we will advise the homeowner and arrange a service call for a proper repair.  If you notice something leaking that we may have missed, contact us immediately so we can return and fix the problem for you. 

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How do I pay and what types of payment do you accept?

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After the pool opening is complete, we will send a digital invoice to the email address you provided to us.  The invoice can be paid online with any major credit card.  This is our most preferred method of collecting payment.  E-transfer or cheque is also acceptable.

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Do you offer spring cleanups or algae removal?

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Unfortunately we have suspended our spring cleanup program as we generally do not have enough manpower during our extremely busy opening season to properly accommodate this service. If you are a new pool owner or if you are having a difficult time with algae removal. We highly recommend signing up for 8 weeks of pool maintenance service which will get you started on the right track.  The maintenance service will include spring cleanup work and all initial balancing chemicals at no extra charge.